Data Protection
How we protect and process your personal data
TOPTOUR LUXURY TRANSPORTS LDA VAT: PT 513747176 Registered Office: Av. das Descobertas, Nº 73, 7º A, 2670-385 Loures, Portugal As the data controller, we are responsible for processing your personal data in accordance with GDPR and Portuguese data protection laws.
We collect and process the following categories of personal data: • Identification data (full name, date of birth) • Contact details (email address, phone number, physical address) • Booking information (pickup/drop-off locations, dates, preferences) • Payment data (processed via secure third-party providers; we do not store sensitive card details) • Technical data (IP address, browser type, device information, operating system) • Communication data (messages, support tickets, feedback)
Personal data is processed based on: • Performance of a contract (booking services) • Compliance with legal obligations (tax, transport regulations) • Legitimate interests (fraud prevention, service improvement) • Consent (marketing communications, analytics)
Your personal data is used for: • Reservation management and booking confirmation • Customer support and communication • Payment processing and invoicing • Service quality improvement and analytics • Fraud prevention and security • Compliance with legal and regulatory obligations • Marketing communications (where you've consented)
Personal data is retained only for the period necessary to: • Fulfill contractual obligations (during and after the booking period) • Comply with legal requirements (tax, accounting records - typically 6 years) • Maintain customer support records (typically 2 years) • Resolve disputes or claims After the retention period, data is securely deleted or anonymized.
Your personal data may be shared with: • Payment service providers (Stripe, PayPal) - for payment processing • Email service providers - for communications • Operational partners - strictly for service delivery • Competent authorities - when legally required (police, tax authorities) • Subcontractors - subject to strict confidentiality agreements No data is sold to third parties for marketing purposes.
You have the right to: • Access - request a copy of your personal data • Rectification - correct inaccurate data • Erasure - request deletion of your data (right to be forgotten) • Restriction - limit how we process your data • Portability - receive your data in portable format • Objection - object to certain processing • Withdraw consent - at any time To exercise these rights, contact: geral@toptour.pt
We implement appropriate technical and organizational security measures to protect personal data: • SSL/TLS encryption for data transmission • Secure password protection and access controls • Regular security audits and updates • Employee data protection training • Incident response procedures
This website uses cookies to: • Maintain user sessions • Improve functionality and user experience • Analyze traffic and usage patterns • Remember preferences For detailed information, see our Cookie Policy.
For privacy-related inquiries, requests, or complaints, please contact: geral@toptour.pt