Service Agreement
Please read our terms carefully before making a booking
These Terms and Conditions govern all bookings and use of services through this website. By making a booking or using our services, you agree to be bound by these terms. We reserve the right to modify these terms at any time.
A booking becomes binding and valid only upon: • Completion of all required booking information • Payment confirmation and authorization • Receipt of booking confirmation email Booking confirmation includes all service details, pricing, and cancellation terms. Ensure all details are correct before confirming payment.
Displayed prices include: • Vehicle rental • Professional chauffeur services • Basic insurance coverage • Standard amenities (water, professional service) Prices exclude any applicable taxes unless stated otherwise. All prices are in the currency displayed on the booking page. Payment is due in full at the time of booking.
Payments are processed through secure third-party payment providers (Stripe, PayPal). We do not store or have access to sensitive payment card information. Payment confirmations are sent via email. For payment disputes or issues, contact our support team within 48 hours of transaction.
Cancellation terms are displayed during booking. General policy: • Cancellation >48 hours before service: Full refund • Cancellation 24-48 hours before: 50% refund • Cancellation <24 hours before: No refund • No-show without notice: Full charge retained Special events and airport transfers may have different policies. Cancellation requests must be submitted through your account or email.
Passengers must: • Provide accurate booking information • Comply with all safety regulations • Respect the vehicle condition • Arrive at pickup location on time • Behave respectfully toward the driver and vehicle • Not transport prohibited items • Follow driver instructions for safety
Airport transfer bookings include: • Real-time flight monitoring (when flight details provided) • Automatic pickup time adjustments for delays • Meet & greet service at terminal • 45 minutes complimentary waiting time (international) / 30 minutes (domestic) If you don't provide flight details, standard pickup time applies. Flight delays do not incur additional charges.
If you fail to appear at the pickup location without prior notice: • The full booking amount is charged to your account • No refund will be issued • The service is considered completed If you anticipate a delay, contact us immediately. Courtesy communication may avoid charges.
The company shall not be liable for: • Traffic delays and road congestion • Weather conditions and natural disasters • Force majeure events beyond reasonable control • Third-party disruptions (accidents, road closures) • Passenger injuries due to non-compliance with instructions • Loss of personal items in the vehicle Our liability is limited to the value of the booked service. Damages beyond this must be pursued through insurance.
Events beyond the reasonable control of both parties (natural disasters, war, pandemics, government actions, infrastructure failures) release both parties from liability and performance obligations. In such cases, we will offer: • Full refund of advance payments • Rebooking for an alternative date • Credit toward future services
We may subcontract services to licensed and insured transport partners while remaining fully responsible for service quality and coordination. All subcontractors meet our professional standards and comply with applicable regulations. You maintain the same rights and protections regardless of subcontracting.
These Terms are governed by Portuguese law. Disputes shall be resolved through: 1. Good faith negotiation (14 days) 2. Mediation (if negotiation fails) 3. Competent Portuguese courts For complaints, contact: geral@toptour.pt
By booking with us, you agree to these terms and conditions